Wedding Photography – Poor Customer Service
I have been looking at other photographer’s review and found this online. Apparently, the San Francisco wedding photographers in question are not answering their customer’s correspondents. Late delivering albums and other products is definitely not a good sign of customer service. One reason why I keep my wedding photography in San Francisco – San Jose – Oakland – Monterey area to 30 wedding a year so that I can deliver a quality service. Unfortunately, there are so many photographers out there practically giving away their services that everybody budget conscious brides and grooms are booking with them.
If you are a bride or a groom looking for a photographer, the initially communication should give you a clue. The wedding photographers should respond within 24 hrs to 36 hours of your email or less than 24hours for a phone call. If they have not called or emailed you for more than the specified time, then most likely it will be worse once you sign the contract since they got you on the hook already. To be honest, most photographers are honest and they love what they do. Unfortunately, no everyone is honest so you just have to be watchful.
Furthermore, tell your San Jose wedding photographer – portrait photographer how you want to communicate with them. I personally like email since I get emails through my cell phone and can answer them immediately if needed. However, email to some people is very impersonal, so if you prefer phone conversation, you should let me know.
My current review online is just two so far. However, if you should become my client, I’d be very happy if you write a review about my business.
The following review is not about my business but of some other San Francisco wedding photographer.
HERE IS A REVIEW by Christina L. about her San Francisco wedding photographers:
“I really want to give P****a five stars — they were wonderful to work with on our engagement shoot and wedding day. Great funny guys, really interested in doing good work. And the pictures were absolutely gorgeous. Everyone that we showed them to was blow away. If this review was limited to the photo sessions and pre-wedding service it would be five stars, no questions.
However, their follow up has proven to be non-existent, if not deceptive. Our initial preview images were delivered more than three months after the wedding, and only with much prompting. Their excuse was that they had overbooked themselves. That’s fine, but it would of been nice of them to tell us.
Now we are about to celebrate our first anniversary, and we still do not have an album of our wedding photos. Our last few emails have gone unanswered. I get the feeling that they have moved on to their new customers (undoubtedly paying more than we did now that they have been around a little while) and could care less about their past clients.
This has been a huge let down for us, because we really loved them at first. But no wedding photographer is worth the trouble if they cannot deliver an album a year after the wedding.
Bottom line: good wedding photographers, but customer follow up is at your own risk. Like many wedding photographers, they are interested only in taking photos, not on the rest of the wedding package they promised.
EDITED FEB. 2009: Since posting this review, I have been contacted by two other y****s who have had similar experiences. These customers have received NO photos of their wedding at all (we at least have digital files) and P****a will not return their calls. Since posting this review, my calls and emails have also been ignored. Use this vendor at your own risk”.
It is true that you really are taking a risk. So, wise up and find that wedding photographer that you really deserve and will provide you with what you want.
